Terms
Payment, delivery and returns
Plain terms for South African buyers: how you pay, how fast the courier is, what the warranty covers and how a return works.
Payment
Orders are paid through PayFast. At checkout, you will be redirected to PayFast to choose an available payment method.
We dispatch once PayFast confirms your payment. Keep your order number for any questions about your order.
All prices include 15% VAT. Business buyers can request a VAT invoice with company details added to the order notes.
Delivery
Courier delivery anywhere in South Africa: R207 flat, free on orders of R5,000 or more.
One to three business days to main centres and two to five to outlying areas, counted from cleared payment. A tracking number follows by email.
Namibia, Botswana, Zimbabwe, Mozambique, Eswatini and Lesotho are quoted per order — send us the delivery address and we will confirm the cost first.
Warranty
Every module is covered by the manufacturer's warranty against manufacturing defects, and your rights under the Consumer Protection Act apply in addition.
Warranty covers the electronics, not damage from water ingress, incorrect fitting, reversed polarity or a crash. Keep your order number as proof of purchase.
If a module fails inside the warranty period we test it, then repair or replace it. Return courier is for our account on approved warranty claims.
Returns and refunds
Changed your mind: a module can be returned within 10 days of delivery if it is undamaged and complete in its original packaging. The return courier is for your account and we refund once the unit has been inspected.
Faulty on arrival: tell us within 7 days with a short video of the fault and the display. We cover the return courier and replace or refund the module.
Wrong module ordered: unopened modules can be exchanged for the correct one — we cover the outbound courier on the replacement, you cover the return.
Start any return by emailing or phoning us with your order number. Do not ship a module back before we have confirmed the return address, or the parcel may be refused.
Where and how you may ride
- A bicycle that assists above 25 km/h is treated as a moped under South African law and may not be used on public roads, pavements or cycle lanes.
- These modules are sold for private land, farms, estates and closed-circuit use only. Using one on a public road is the buyer's decision and risk.
- Fitting a module may affect the bike maker's warranty on the drive system, and it is the rider's responsibility to check insurance cover.
Start a return or claim
Have your order number ready. We confirm the return address and the courier before you ship anything back, so nothing gets lost in transit.