Support

Questions, answered

28 answers on fitment, fitting, payment, delivery and the law in South Africa. If yours is not here, phone or email us — we answer the same day on business days.

Fitment and compatibility

Installation

B.Tuning and the app

Ordering and payment

Delivery

Warranty, returns and the law

Still unsure?

Send a photo of your motor and display and we will tell you exactly which module to order.

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Questions, answered

Fitment and compatibility

Which module fits my e-bike?

How do I tell a Bosch Smart System bike from an older Bosch?

Do you stock modules for other motors?

Will a bike software update break the module?

Does fitting a module affect my bike's warranty?

Installation

How long does fitting take?

What tools do I need?

Can I take it out again?

Do you fit modules for me?

The display shows a fault after fitting — what now?

B.Tuning and the app

What does B.Tuning add over the standard module?

Which app do I need?

Does it work with the bike maker's app?

What is the SpeedBox Tracker?

Ordering and payment

How do I pay?

Can I pay by card?

Do prices include VAT?

Can I collect in person?

Do you offer dealer or fleet pricing?

Delivery

Where do you deliver?

What does delivery cost?

How long does delivery take?

Is the parcel insured?

Warranty, returns and the law

What warranty do I get?

Can I return a module I have opened?

It arrived faulty — what happens?

Is it legal to ride with a module fitted?

Does the bike still show the right speed?